Tag Archives: causes

Overcoming a Disconnect with the Mission

Several year’s ago I was facilitating a meeting when the president of the organization said… “We are not who we are.” That odd statement codified what everyone was feeling in the room—lost. Somewhere along the organization’s journey it got detoured and ended up in a place it never intended to go, serving the community not as effectively as it could, and focused on daily issues that seemed deeply disconnected from its mission.

This is not an uncommon story. Nonprofit organizations face many twists and turns in pursuit of mission. Sometimes a much sought after grant goes from becoming a necessary resource to the organization’s central focus, or a succession of bad hires leads the organization away from the cause. Choices were made where the mission was never really adhered to or considered. Worse yet, the mission was never really relevant or meaningful to those leading the organization and led to arbitrary and unfocused decision making.

Organizations are at risk when mission is only a statement; a device used as a reference point, or a special decoder that offers a hidden answer. Above all, mission is a feeling. An organization’s leadership may capture it in a carefully worded statement, but before that happens a sense of being emerges from a milieu of diverse passions. Mission is about a group of people imagining the change they can create and exploring these possibilities together. Through their collective action, they discover something in common within one another, a shared sense of purpose. This feeling is so great that it deserves to be written down.

Beyond an organization’s capacity to manage day-to-day challenges or align action to mission, is the greater capability to keep a feeling or sense of mission alive. To do so, leadership must regularly reconnect to four domains:

People – Knowing and understanding whom we wish to actively affect and why; this needs to be viewed through an inclusive lens, considering all potential stakeholders.

Passion – Getting to the heart of what collectively moves board, staff, and volunteers to action; answering why we as a group are motivated to act together.

Promise – Defining the specific meaningful value we promise to create and deliver; articulating the impact we will strive to bring into the world.

Principles – Deciding on the best way to act that upholds what we believe in; allowing the organization to live in a principled way.

Together, these four domains form a prism that helps leadership reflect on how the mission is advancing and maturing. If there is one capability board and staff should share is the ability to look at each domain on a daily basis through every interaction and, on special occasions, bring these domains together and discuss what is learned.

Before writing or re-writing a mission statement, leadership must feel the mission, intuitively understanding why it has emerged, why it is meaningful, and why they wish to be a part of it.

Has Social Media and Social Causes Together Achieved a “Citizen Kane” Moment?

This post is off-the-beaten path of what I usually write about, but I have been curious about this for sometime.

Many consider Orson Welles’ Citizen Kane to be the greatest American movie ever made. Premiering in 1941, it follows the first movie, The Horse in Motion, by 63 years and follows the first talkie, The Jazz Singer, by 14 years. It is consider a masterpiece because it took the conventions of moviemaking and transformed them. Welles and his collaborators made something vastly different from what others had done before, thus creating a new form in and of itself.

I am wondering if social media and social causes together have achieved such a moment. Or, are we still out there searching for these new forms? What do you think?

Kick Start Your Story!

Your organization’s stories are key to helping you convey the unique value you create for the people you serve. The following 60-Second Strategy video provide five simple questions to help you and your team craft a compelling narrative about your work. 

Nonprofit Branding in the Age of Social Media

An article in the December issue of Twin Cities Business Monthly captures a wonderful case study on the branding work Creation In Common did for CaringBridge. CaringBridge is a nonprofit providing free websites that connect people experiencing a significant health challenge to family and friends, making each health journey easier.

Go here to read the article.

Your Promise Is Your Brand

Here is an oldie but a goodie.

My partner Padraic and I wrote this article for the Nonprofit Quarterly on branding back in 2005. It captures the idea that a strong nonprofit brand goes beyond good marketing. First and foremost, it’s about deep organizational development.

Go here to take a look.

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Help! Your Knowledge and Insight is Needed!

Creation In Common's Nonprofit Branding Model

Six years ago, I wrote Building the Nonprofit Brand from the Inside Out and its time to revise it. Much has changed in the area of nonprofit marketing, communications, and branding.

Before I start my revision, I welcome any thoughts on the topic. Please read the article and send your comments. I will attribute any insights on this blog before relaunching the article.

Thanks,

Carlo
carlo@creationincommon.com

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Nonprofit Participation-Building Strategy: todaysdeeds.org

Recently, Catholic Charities of the Diocese of Saint Cloud launched todaysdeeds.org. This website encourages people to share stories about the good deeds they have witnessed in their community. These stories are then emailed out to friends and family who in turn are encouraged to participate. Creation In Common developed this strategy as part of a comprehensive branding effort for the organization. Please take a visit, share a story, and pass it on to your friends. www.todaysdeeds.org

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Three Strategies to Engage Your Board in Fundraising

[This posting appeared as an article in the Fall 2009 edition of Guild Notes, the quarterly newsletter published by The National Guild of Community Schools of the Arts]

“We’re not a fundraising board.” If I had a nickel every time board members have said this to me, I would be able to fund their organizations.

The perceived difference between an Opera Board of well-heeled community leaders and a Community Arts Board made up of the rest of the unwashed masses has driven the myth behind what effective fundraising looks like within an arts institution. This frame of thinking drives the notion that the Opera Board has the money, clout, and know-how to fundraise whereas the Community Arts Board is not wealthy, does not know anyone who is, and feels it lacks the basic skills to make an ask. In reality, the pedigree of your board member has less to do with your fundraising effectiveness than the intrinsic way they are motivated and the systems and process that are used to harness their passion for the cause. I have observed in organizations big and small that it is rare to find the board member who is automatically ready to fundraise which makes it leadership’s job (i.e. the board president, development committee, executive director, etc.) to cultivate board members’ engagement in the fundraising effort.

Here are three strategies to do this:

I. Help Board Members Understand What Connects Them to the Cause
In order to broaden your donor base, you must first deepen your relationship with each board member. It is important to think of the board member as your most important major donor, no matter how much money he or she gives. If your board member is not ready to share his or her time, money, and influence they will not be able to convince others to do the same.

When cultivating a major donor it is important to understand what motivates him or her in relationship to your cause. The same needs to happen with the board member. It is often assumed that when they agree to join the board they are already connected to the cause, but often they are not and most of the time they have very little understanding of the unique value being created by the organization. Hearing stories about the organization’s work and witnessing value being delivered to the community are important ways to help educate board members. It is also important to have conversations with them to learn how they perceive the needs that the organization is meeting, the values that guide the work, and why it is important for the organization to exist. By understanding their point of view on these matters, leadership is able to find the right incentives that will help engage each individual. In addition, it helps the board member and leadership develop a consistent narrative about the organization that can be communicated to potential donors.

II. Help Cast Them in the Right Fundraising Role
When board members talk about fundraising, they often focus on asking for money. In some people this creates an immediate paralysis, yet it is only one part of the process. Through my work with a variety of organization’s boards, my colleagues and I have identified four different roles board members can play in the fundraising process based on their natural strengths and capabilities.

Board members who are Connectors know how to work a room and listen for opportunities. They feel most comfortable being greeters at events, helping to develop a prospect list, or hosting a small gathering in their home. Storytellers love using words to paint pictures for others about the impact of the organization. They excel at standing up and speaking at board meetings and events about the life of the organization or helping write a solicitation letter. The Visionaries are strategic thinkers who know how to position what the organization needs to accomplish with the value it will create. They do well in situations helping the donor understand why their investment is needed and what it will accomplish. Finally, Closers are not deterred from their goal. They are very good at understanding the circumstances of a meeting with a potential donor always looking for the best way to position the ask.

When board members are able to see how their strengths can be engaged in the fundraising effort, they are more willing to engage in the process. It is important to note that it is leadership’s job to identify the variety of roles a board member can play, but the board member must be given the opportunity to choose the role and not be forced into it—here success in a role is critical to ensuring they will continue to be a part of the process.

III. Build a Fundraising System that Helps Them Improve
Finally, it takes a systematic approach to fundraising to help Board members improve. When given opportunities to repeat the same fundraising activity in a consistent way as well as debrief openly with other board members, they are able to go deeper into their role and recognize how what they do contributes to the whole effort. Scatter-shot approaches to fundraising lead to disengaged board members because these kinds of efforts only promote a succeed or fail mentality. Systems help leadership and board members evaluate progress and make adjustments as they come to understand what works well and what needs improvement.

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All board members need help understanding how they connect to the organization’s cause. By showing them how their personal strengths can match up with different roles in the fundraising process, they can improve their efforts by playing their role in a larger donor cultivation system. Now, when a board member says “We’re not a fundraising board,” you know it is time to bust the myth.

Article by: Carlo Cuesta, Creation In Common Managing Partner. www.creationincommon.com

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Commit 72 Minutes for the Future of the Nonprofit Sector

Innovaton by Vermin Inc

Innovaton by Vermin Inc


Call to Action

Commit 72 minutes per day to innovate and create a new future for your nonprofit organization. 72 minutes away from putting out fires and reacting to the economy; 72 minutes from the daily grind; 72 minutes focused on challenging assumptions and generating new ideas; 72 minutes building on what your organization is best at; 72 minutes that in a year from now will create deep and meaningful opportunities and 5 years from now will be known as that game-changing moment in your organization’s history.

Background

Ben Cameron, the Arts Program Director for Doris Duke Charitable Foundation, recently captured the real task ahead for the nonprofit sector during these difficult times. In a speech to a group of Minnesota arts leaders he said: “the single biggest challenge lies in how to balance an increasingly perilous equation: managing short-term survival, while pursuing long-term transformation.

He went on to say:

“The groups most likely to survive will innovate—not chasing the flashy or new but truly innovate—a process that Richard Evans describes as “new pathways to mission fulfillment, discontinuous from previous practice, resulting from shifts in underlying organizational assumptions”—a precise and useful delineation of what innovation should really mean—and that is achieved most often, according to futurist Andrew Zolli, by organizations who assemble teams comprised of very different perspectives and histories focused on a common problem, teams focused on base hits rather than home runs, and who rarely simply adopt best practice, recognizing best practice as outputs, not inputs. The groups most likely to survive will embrace a higher risk tolerance —-risk, not irresponsibility but pushing past our comfort zones, armed with our best instincts, our best data, the counsel of others more expert than we–knowing as we do that a business that does not risk does not grow, a relationship with husband wife or partner that does not risk does not grow, the artist who does not risk–however capable– is doomed merely to technical excellence but never achieved the true artistic moment for which we all live and work.”

Off script, he encouraged us to devote 15% [72 minutes per day] of our time to this effort so that “we will remember these times, not as an ordeal for survival, but as a renaissance.”

Commit Now

I am committing 72 minutes per day to create new models, methods, and tools that will build nonprofit organizations’ capacity to engage the public.

What are you committing to? Tell me.

Send me an email (carlo@creationincommon.com) or tweet me on Twitter @cmcuesta (use hashtag #72mins) or leave a comment on this blog.

Tell me that you are willing to commit and what you are committing to. Also, if you feel you are unable to commit, tell me what you think the major barriers are.

Go here to read the full transcript of Ben’s speech. The event he spoke at was through the arts learning xchange series presented by Minnesota Community Foundation and Arts Midwest with support from the Wallace Foundation.

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Staff Member: “We’ve already tried that” (Part II)

Please Help by Dave Knapik

Please Help by Dave Knapik

This post is part two of a three-part series on board/staff collaboration. Go here to read part one.

“We’ve already tried that, it didn’t work.”

The board member smiled back at the organization’s marketing director and thought: “you may have tried it, but did you do it right?”

The marketing committee meeting was approaching its conclusion and nothing had been accomplished. The first 10 minutes were spent on waiting for people to arrive and picking through a box lunch, 15 minutes on the marketing director bringing everyone up to speed, and the last 30 minutes spent on people offering up ideas on how to help the organization “build awareness”—none of which was focused and all of which put the marketing director and her half-time assistant on edge, fearful that they were about to have a lot of tasks dumped on them.

The board member glanced at the clock on the wall and thought about the important presentation she needed to prepare back at the office. She was not sure why she agreed to sit on this committee, other than the fact that she has 25-years in brand management and product marketing and thought she could help the organization out. She tried to push the meeting forward: “What are our next steps?”

Recognizing they were out of time the marketing director replied: “We should schedule our next meeting?”

As she was leaving the building, the board member ran into the organization’s new executive director. “How was the marketing committee meeting?” he asked.

“I’m not sure I’m the right person for this job” she replied candidly.

“Did something happen?”

“No, nothing happened.” She paused. “I have so much on my plate right now at work; I am going to be out of the country quite a bit over the next twelve months so it going to be hard for me to be active.”

“We can really use your expertise. You have so much to offer.”

“Really? It didn’t seem that way to me” she thought to herself “and by the way, I want the last hour of my life back.”

She could see the concern and disappointment on his face. She smiled at him and said: “I will help you find a replacement.”

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